Good details but needed more clarity on pre-purchase
There were some positive aspects when I was going through the sales and pre-purchase information for WFHI. The initial marketing materials clearly highlighted the software capabilities and training offerings, which helped set my expectations somewhat. On the downside, I found that many practical questions about the database features and daily use of the dialer were not fully addressed beforehand, requiring me to figure out part of it myself after signing in. The sign-up process was straightforward, but exact billing steps and priority support details could also have been clearer. Despite this, the telephonic support was quite helpful once I reached out post-purchase, which balanced my mixed feelings. Overall, while I appreciated the transparency in some areas, it took additional self-driven learning to understand how smoothly everything would integrate into my work life. So the sales info was partly helpful but lacked a bit of comprehensiveness in explaining the full workflow experience, leaving me neither fully confident nor dissatisfied.