Good day-to-day support but could use a faster response time
After using WFHI’s support for several weeks, I can honestly say it's generally quite reliable. The telephonic support team understands the issues most of the time and offers practical guidance that keeps my workflow moving smoothly. Day to day, the software behaves steadily, and the automatic updates seem to roll out without causing disruptions, which is definitely a plus. However, there is one minor drawback: occasionally the response time on calls or queries feels a bit slow when the issue is complex. Early on, I found the sign-up and invoicing process straightforward, but it would've been better if the priorities in help requests were managed more efficiently to speed some assistance up. What’s really missing for me is perhaps some instant chat or quicker escalation method. Otherwise, the overall experience with daily usage is quite positive and I feel confident the support team will keep improving.