good database use but labeling is confusing
I found the training and onboarding process to be a bit frustrating mostly because the wording didn't always make sense. The labels on the dashboard and in the dialer were sometimes unclear, making it tough to figure out exactly where I was supposed to go next. That said, once I did manage to navigate to the database feature, I have to say it worked pretty well and fitted reasonably into my workflow. The calling tools were okay but felt clunky compared to other systems I've used. The automatic updates sometimes changed features without a clear explanation which didn't help with the onboarding experience. The telephonic support responded quickly but didn't always clarify things. The sign-up and payment process was handled efficiently, at least, so billing was not a problem. Overall, it does the job but I think the labels and wording need improvement for a smoother start.