Good database feature but slow setup time
I was a bit unsure going in because the sales and pre-purchase communication took longer than I hoped. The sign-up process itself wasn't too confusing, but some steps dragged on before I finally got full software access. When I finally started using the calling tools and dialer, I could see they were decent enough—I liked how the database kept my contacts tidy, and the updates to software seemed to roll out fine. However, the onboarding and initial training felt scattered, leaving me wondering if I missed some instructions. Telephonic support was okay but not always immediate, so I spent some hours troubleshooting on my own. I guess one positive is that invoices and payments happened smoothly once I got past the hurdles. But in the end, the slow start overshadowed those smoother moments. All in all, a mix of decent software and service capability, but slower than expected to really get going, which made me second-guess a couple of times. It’s not bad, but it could be quicker for sure.