Good daily support, but missing a few reminders
After the initial setup with WFHI, the daily experience with support and communication settled into a strong routine. Typically, if I ran into any questions while using the dialer or maintaining the database, a quick phone call resulted in clear advice. The team seemed to know the software inside out and were patient with the walkthroughs I needed as I gradually built more complex workflows. I appreciated the ongoing automatic updates that kept everything current without interruptions to my day. However, one thing I found lacking was proactive reminders — for example, about upcoming invoice dates or suggested tips for optimizing the calling tools more efficiently. Most of the communication happened after I reached out rather than before any snag occurred. If that automatic heads-up feature were added, it would really enhance day-to-day operations. I guess for now it’s reliable enough to keep using, but I hope this small gap gets addressed soon.