Good daily support, but fixes take their time
On day-to-day basis, the telephonic support works well enough for usual queries and quick fixes. Whenever I have a problem with the dialer or some software glitch during work, support can generally help me get unstuck without much back and forth. The staff is straightforward and reachable, which I appreciate. However, when it comes to more complex issues or feature requests, they do take longer to respond or escalate. Sometimes it feels like the answers aren’t as immediate beyond the basics. So basically, the good news is that daily operational support is reliable and accessible. The downside is that for anything beyond routine troubleshooting, it isn’t quite as fast or comprehensive. Overall, it balances out: I get enough help to keep things running daily but can’t expect instant resolutions on bigger matters. If I just want to keep using the software without hassle, it’s manageable enough. But if you're looking for quicker progress on improvements or deeper technical assistance, it might get frustrating. The support is solid for daily use but limited when demands go beyond immediate needs.