Good concept, bad labels
I really liked the idea behind the software and was enthusiastic to start using it. The support team was quite helpful when I called them, which was a good thing. However, I found the wording inside the software to be confusing and sometimes misleading. The labels and instructions didn’t always match the actions you needed to take, which made navigating the platform more difficult than expected. This was frustrating because I had to waste time figuring out the correct options, rather than just getting on with my work. Despite these issues, the sign-up and payment processes were straightforward and made sense, so that part of the experience was smooth. I wish the user interface language would be clearer and more user-friendly to avoid these communication gaps. It would make the experience much better for people like me who prefer simple and clear instructions.