Good communication but getting started took longer than expected
My experience with the support team was generally positive; they were polite and answered my questions clearly. However, the time taken to get fully set up felt longer than I initially expected. The communication was consistent, and I appreciated having telephonic support available whenever I hit a roadblock. Still, signing up and moving through the invoicing process seemed to drag on a bit, which slowed down my actual use of the software. I think the procedures could be streamlined to help new users start quicker. On the bright side, once I was up and running, all the calling tools and the dialer worked smoothly, and the database integration was quite helpful for managing workflow tasks. Overall, I’m happy with the service but would have liked to see a quicker onboarding phase.