Good clarity sat alongside waiting and repeated explanations
My experience during sales and pre-purchase was a mix of both positive and less pleasant moments. On the plus side, the invoicing and payment process was transparent and clear, so I never felt confused about what was expected from me. The training introductions were also handled well with clear demonstrations of software features. However, I did encounter repeated explanations regarding the dialer and calling tools which tended to drag out the process longer than necessary. There were also moments of waiting between calls that could have been better managed to keep momentum. I felt that some steps could have been consolidated to improve efficiency. Even so, the overall organization made me confident in what I was getting, despite the occasional delays and repetition. It was a balanced experience, hence my moderate positive rating.