Good clarity on payment, but steps weren't very intuitive
I’ll start with what I found clear. The billing details were available and detailed enough to understand the charges and timeline, which was helpful. However, the sequence of actions required to complete payments felt a bit scattered. For instance, signing up first doesn’t immediately lead you through all payment setup steps in a logical flow; you might have to navigate between different pages or sections. This wasn’t a big problem once I got used to it, but at first it slowed me down. The invoicing was straightforward and I appreciated the clear digital invoices each time. My main frustration was the lack of a single place where I could see every step I needed to take to keep payments up to date. On the other hand, customer support was available and answered questions patiently, which made the whole experience more bearable. So, while some parts of the payment system were well done, the overall process could definitely benefit from better structure and guidance to reduce confusion.