Good clarity in training but onboarding took longer than expected
I found the training sessions themselves quite clear and helpful, providing a solid understanding of how to use WFHI’s software and tools. However, the actual onboarding process to get the system fully set up lasted longer than I had anticipated. There were multiple steps where I felt stuck because the initial sign-up and verification took extra time. After finally getting past that, the database setup and dialer features worked well and matched my workflow. During training, I appreciated the pacing and explanations, which helped me grasp the software’s capabilities. Still, the delay in starting regular use was a minor downside, making me a bit impatient. On balance, though, the experience was positive since once I got going, the software fit my remote working style adequately. The process could be smoother, but it wasn’t frustrating enough to discourage me from continuing.