Good clarity in sign-up, but still stuck needing help
I found the sign-up and invoice process quite straightforward this time, which was one positive moment for me. The automatic updates seemed to work fine, and I was able to get basic access to the database without much fuss. However, beyond that, I felt that I needed quite a lot of help to actually figure out how to use the calling tools and navigate the software effectively. Even after trying to go through the training materials, it wasn’t very clear what sequence to follow or how to get the most out of the features. I reached out for telephonic support and, while they were polite, I still ended up feeling stuck with many parts left unexplained in a way I could understand. So even though some parts, like signing up and payment, were okay from the start, the later steps caused frustration and confusion. I’m honestly unsure if next time I would try without more direct assistance, since the software didn’t come across as very intuitive on its own.