Good clarity, but support might be needed again
The training and onboarding had a clear structure, so I managed to understand the main features like the database management and dialer setup without too much trouble. The step-by-step explanations were helpful, and I appreciated the automatic updates that kept the system running smoothly during the week. However, I have some reservations about whether I will require additional help next time I use the platform. Some instructions were a bit vague or assumed prior knowledge, which made certain parts harder to grasp on first attempt. Although the telephonic support was decent and patients, it wasn't always immediately available, leading to delays when I had urgent questions. The invoicing and payment process worked fine, but I would have preferred a simpler layout for tracking payments on my end. All in all, the training offered good foundational knowledge, yet I suspect I might need to seek assistance again to fully master all aspects, especially when new updates or features roll out.