Good clarity but some missing details
I found the support and communication quite clear overall, which helped me move through the onboarding steps without too much confusion. The explanations provided during the initial setup of the calling tools and dialer were straightforward, and whenever I had questions, I felt the telephonic support tried to be helpful. However, I noticed that some of the database features weren't explained as thoroughly as I would have liked. It felt like I was expected to explore and understand those on my own, which slowed me down initially. Also, the automatic updates happened seamlessly but there wasn’t much information on what specifically changed after each update. I think a bit more detail or a changelog available right inside the dashboard would improve the experience. The invoicing and payment process was smooth, and I didn’t have to wait long for replies when I reached out regarding billing concerns. I’m almost satisfied but wish the communication about some technical features was just a bit more complete to avoid unnecessary trial and error. Still, a decent experience that gets you going pretty well with only minor hiccups.