good clarity but had to figure out some things myself
The sales and pre-purchase process was mostly clear, especially the part about what the software offers and how it functions on a general level. I liked that the website and the sales team gave reasonable explanations about the tools like the dialer and the database features, so I had a decent idea of what I would be getting into. That said, I did find myself needing to explore some parts on my own, since not every aspect was thoroughly explained upfront. For example, the onboarding flow was outlined but some smaller details about automatic updates and telephonic support hours took a bit of digging to fully understand. I wish that element had been more transparent, so I could have set my expectations better before signing up. On the positive side, invoicing and payment processes were straightforward and well documented. So, in balance, the experience was good but I’d have appreciated a bit more hand-holding and clarity to avoid having to figure out some key points independently.