Good calling tools but pre-sales info was lacking
I switched to WFHI from a different remote workflow software expecting a smoother onboarding and clearer pre-purchase communication, as it was advertised. On one hand, the calling tools including the dialer had better integration with my contact database, and the automatic update feature ensured I was often using the latest version without manual effort, which was a definite plus. On the other hand, the sales process gave me limited insight into the exact training available and the onboarding complexity involved, which turned out to be more time-consuming than anticipated. Signing up was straightforward, but the lack of detailed pre-purchase information left me uncertain for several steps. So while the actual software met parts of my expectations, the absence of comprehensive initial guidance was a downside compared to my previous provider’s approach.