Good call tools, but onboarding order could improve
The software’s dialer and database worked well, especially during my midweek calls which went smoothly without lag or crashes. I was impressed by how automatic updates kept the system current without downtime, which truly helped me maintain a continuous workflow. That said, the order of the onboarding steps felt a bit disjointed when I first began training. For instance, I was introduced to the invoicing and payment system before fully grasping how to use the dialer to its full potential. It created some confusion initially, even though subsequent training sessions cleared things up. The telephonic support was generally available and polite, although sometimes their explanations assumed more prior knowledge than I had. Overall, the software fits the intended functions well, but the onboarding process might benefit from rearranging the steps to make the learning curve less steep for new users.