Good call but sales follow up needs work
At first, I had a really positive experience with the software demo and setup process from the sales side. The sign-up was straightforward and the invoicing went without major issues. Training sessions covered key parts, and the dialer system worked as expected once set up. But then problems appeared on the sales follow-up side. I found myself waiting unnecessarily for clarifications and updates on contract terms. Also unexpected delays in payment confirmation meant I had to chase the team multiple times. The communication sometimes felt inconsistent, which was frustrating after such a promising start. The software itself feels solid and the calling database feature integrates well with my workflow, but the experience around finalizing the purchase left a lot to be desired. I’m using the tool now and it’s good, but the process to get here had bumps and delays that could have been managed better. I wish the sales side had been as smooth as the product usage so far. In short, good product, but sales process still needs some catching up.