Good, but missing a few modern features I needed
Having tried other remote workflow software before, my impression of WFHI’s sales and pre-purchase process was mostly positive. The team provided detailed explanations of features like the calling tools and the database access which I found comparable to what I’ve used elsewhere. I appreciated the clear invoicing and straightforward payment steps, which made getting started easier than my previous experiences. However, I did miss some modern functionalities that I was hoping for, such as deeper integration with other common tools and a more flexible reporting dashboard. While the software performed well day to day and the onboarding was decent, the absence of some customization options left me wanting more. The training was professional but relatively generic and didn’t explore advanced use cases that I considered important. Overall, while the product is strong in basic remote workflow management, I’d say it’s better suited for users with simpler requirements. Those seeking powerful and highly customizable solutions might find it lacking. So it’s definitely good software but I feel it could be improved to compete more effectively with some alternatives.