Good but lacking some essentials I'd hoped for
I've used other remote workflow software systems before, so I had a general sense of what would be included here. This WFHI product has a solid set of calling tools and the dialer was user-friendly compared to what I am used to. The database feature was handy but not quite as flexible as similar functions elsewhere, which was a bit disappointing. The automatic updates ran smoothly without interrupting work, which was appreciated, though I did miss having more customizable options or the chance to pause updates. The onboarding and training were faster than usual for me but felt a bit lighter on practical examples, which I usually depend on. Overall, this was a step up in clarity and ease but still missing some features I had grown accustomed to, so I am waiting to see if those will be added in the future.