Good basics covered but felt something was missing
My experience with the sales and pre-purchase process of WFHI software was quite balanced. Initially, sign-up and payment went smoothly which was positive and reassuring. The onboarding training covered the essentials well enough, allowing me to start using the dialer and database without much trouble. Day-to-day operations went fine; automatic updates were frequent but didn’t disrupt much and support was available when needed. However, I couldn’t help but feel that the communication around product features and labels could have been clearer. Sometimes, the descriptions felt a bit vague, and that caused minor confusions which meant longer calls to support. The training was practical but didn’t delve much into advanced tips or customization options which I would have appreciated to enhance daily use. So while the process worked as expected and gave a solid foundation, I’d say what’s missing is a bit more depth in ongoing support and clearer, more comprehensive feature explanations to help users get the most out of the software long-term.