Good basics but wording left me confused
Starting with the WFHI training, I was initially hopeful because the modules seemed thorough. The onboarding flow guided me through signing up and using the call dialer, but as I progressed, I realized that many labels and terms used didn’t quite align with what I expected. For example, the database section had some dropdown options and titles that felt ambiguous, making it difficult to know whether I was entering the right information or needed to consult additional resources. Some instructions were clear, especially around basic navigation, which was a positive. However, the inconsistent wording at times meant I had to take breaks and rethink the steps I was taking. The training made me aware of features but didn’t always equip me to understand them fully without guesswork. On the plus side, the telephonic support was ready to help, but I wish the initial onboarding had clearer terminology throughout to reduce so many questions. Overall, a mix of good foundational training and frustrating terminology inconsistencies affected my experience.