Good basics but training didn’t match clear expectations
I want to point out that while you provided solid basics in the training and onboarding, it didn’t quite align with what I had expected beforehand. The sign-up and initial software introduction went well, with automatic updates ensuring the latest features were available. However, the training felt somewhat generic and didn’t cover all the detailed workflows I was hoping for, especially concerning the dialer and advanced database functions. Support was reachable over the phone, which I appreciated, but the guidance was often too high-level, leaving me to fill gaps on my own. Billing and payment processes ran smoothly, which I will acknowledge as a positive. But your promise of comprehensive onboarding left me a bit disappointed, as I had expected a more tailored experience to match my specific remote workflow needs. Overall, the good parts include fundamental tools and payment ease, while the lack of depth in training pulled the experience down for me.