Good: Basic Setup Clear, Bad: Training Confusing Overall
The initial sign-up and invoicing process were straightforward and clear enough at the start, which I appreciated. However, the training and onboarding experience that followed left much to be desired. I distinctly recall one moment during a training session on how to use the dialer tool where the instructions were very unclear, and the trainer seemed to rush over critical parts without ensuring everyone understood. Outside of that session, the rest of the training was vague and hard to follow; I often felt lost because the explanations were either too technical or too brief. The automatic updates did not seem to help clarify things either but instead introduced changes without adequate notice. Meanwhile, the database feature was hard to navigate without further guidance. I tried to call support several times, but they were not always able to assist promptly or clearly. Overall, while the software itself seems promising, my onboarding was frustrating because it did not adequately prepare me to use the tools effectively.