Good basic info, but finding detailed support was difficult
When using WFHI, I found that the basic information and initial setup instructions were adequate and helped me get started reasonably quickly. The sign-up, invoicing, and payment processes were straightforward and without major issues. However, when I needed specific help or to understand more complex features like the database and dialer, locating the right support materials was not easy. The online documentation felt somewhat scattered and the telephonic support was not always reachable quickly, which added to the frustration. While automatic updates worked fine and did not interrupt work, navigating through the software’s advanced settings required more guidance than I could find on my own. I do acknowledge that the interface itself is clean and user-friendly generally, which is a positive. But overall, the time it took to track down trustworthy support resources was longer than I expected. For some users, this could mean a steeper learning curve without regular hand-holding. My experience was mostly neutral to negative on the support front, with one bright spot being that payments and invoices were hassle-free and reliable.