2 out of 52 of 5Verified purchaseSupport and communication
Good availability, but support steps felt jumbled
The telephonic support was definitely reachable, which I appreciated in a system involving so many features like the dialer and database. However, the way they guided me didn’t feel very logical at times. While the initial troubleshooting steps were fine, later on I found myself receiving instructions that seemed out of sequence or sometimes contradictory. For example, I was told to update the software automatically before checking the database synchronization, which felt backward. On the plus side, their patience stood out and they tried to answer all my questions. Still, the process could use a clearer roadmap so resolving issues wouldn’t involve so much back and forth and guessing what to try next.