Good automatic updates but onboarding wasn’t as expected
When I first signed up, I expected a smoother onboarding based on the initial description. While the automatic updates feature worked as promised, keeping the software current without interruption, several other aspects did not match my expectations. The training and onboarding took longer than I anticipated, and the labels sometimes felt inconsistent or unclear, which slowed me down. The sign-up and payment process was okay, but not as streamlined as I had hoped. Additionally, the telephonic support was generally helpful but sometimes had delayed responses that made resolving issues frustrating. On the positive side, the database feature was comprehensive and useful once I managed to get the hang of it. The calling tools and dialer functions performed reliably after the learning curve, but the initial experience made me question how well the whole system was coordinated. Overall, there are some strong points, especially with software maintenance and core features, but the onboarding experience and support responsiveness did not fully meet what I expected going in.