Good attempts but issues during sign-up and support were frustrating

Good attempts but issues during sign-up and support were frustrating

At first, the sales and pre-purchase processes showed a lot of promise with clear explanations and available features. I appreciated how the documentation seemed thorough and the initial onboarding looked simple enough. However, the actual sign-up process became tricky when unexpected glitches appeared, making it hard to complete smoothly. Also, telephonic support was polite but slow to respond, which was a bit frustrating when I needed quick help navigating the database and dialer. One positive was that the training material was clear and helpful when I finally accessed it. So, while I liked some parts, the technical issues left me feeling mixed about the overall experience.