Good and bad points about pre-purchase setup
From the sales and pre-purchase perspective, I had mixed feelings about the whole setup experience. On the positive side, the software’s database feature seemed promising, and the demo of the dialer during the initial talks gave me a feel for how it might streamline calls. That part made a good impression and got me interested. On the downside, I realized during follow-ups that some parts of the setup would require ongoing attention, which wasn’t made clear upfront. The invoicing and payment explanations were decent but could have been more detailed to avoid confusion. Contacting the sales support was fine, though I found the responses a bit slower than I would have liked at times, especially when I needed clarity on subscription terms. Overall, while the initial pitch was engaging, the extra effort required afterward made me rethink whether it’s the right fit. Still, I think the potential benefits could outweigh the negatives depending on your situation.