Good and bad on different days but manageable overall
Honestly, some days the communication from support was pretty solid and quick; I felt like someone was actually listening. The telephonic support especially was helpful when something went wrong with the dialer or database. But then there were days when I’d wait longer for responses or get rushed explanations, which was frustrating. Onboarding was okay, but daily use brought up little quirks. The automatic updates were a mixed bag too—sometimes updates improved the software and didn’t interfere at all, other times they made me relearn simple settings or slowed down the calling tools momentarily. Sign-up and payment went without a hitch, so that part was smooth sailing. I guess the software worked better once I was used to its rhythm and could work around some slower support moments. Overall, it’s a bit of a push-pull situation. It’s not perfect, not terrible. The good times make it usable, the bad times are just a hassle to push through but not dealbreakers by themselves.