Good and bad in training order — not quite what I thought
I came into the training hoping the steps would flow logically, but that wasn’t entirely the case. At first, the basics were covered well enough, and I appreciated the explanations around the database feature. However, as we moved on, some of the later topics seemed out of place, like the dialer integration was taught before I fully understood how the software dashboard worked. Comparing with what I expected based on other training experiences, this felt backward to me. On the plus side, the telephonic support during onboarding was responsive and helped clear up some confusion, which was appreciated. Still, the overall order of steps didn’t really match a sensible progression in my view. They did cover everything eventually but the sequencing made things harder than necessary in my experience.