Good advice but steps felt disorganized during support calls
The telephonic support had some positive elements alongside a few frustrations. I appreciated that the support team was patient and willing to walk me through the steps needed to set up the database and calling tool integration. However, the order in which the instructions were given often felt confusing and not very logical. For example, I was sometimes told to handle tasks before the system was ready or to perform updates without clear context, which caused unnecessary backtracking. While the automatic updates worked fine once implemented, understanding their relevance came only after multiple explanations. There was also a clear willingness to help, and eventually, the support guided me to a resolution. The communication was factual but could benefit from a structured checklist or sequence that the agents strictly follow. In summary, while the helpfulness was evident, the sequence of steps in the support process was less than optimal and slowed down my progress considerably.