Glad about the help but wished for more guidance
When I first contacted the team to sign up for their software and training, I was a bit unsure about how much guidance I would get, and honestly, I was hoping for a little more tailored support in understanding the workflow setup. The pre-purchase communication was friendly and casual, and I appreciated how they patiently answered my questions without rushing. However, I did feel that some parts of the onboarding documentation were a bit too generic and didn’t dive deep enough into how the calling tools or database features could be best utilized day to day. I would definitely want to get in touch again next time, especially if new features or updates come up, because the support was reliable and easy to reach. But I guess, what was missing for me was a slightly more personalized touch, a little more detailed walkthrough, which could have made the overall starting phase smoother. Anyway, I’m still happy with the overall experience, and I am likely to return for that help if needed, since it’s been solid in dealing with questions so far.