Giving it a thought: WFHI sales support and responsiveness
So, I gotta say, when I first was looking through the options WFHI had for sales and pre-purchase, I wasn’t totally sure what to expect about the responsiveness of the team. But honestly, people there were pretty quick to get back whenever I pinged them by phone or email. I kinda kept circling back to a couple of questions I had about the dialer and database functions, and each time they were patient and gave clear answers. At times, I did feel there could’ve been a bit more proactive follow-up, when the call ended or the invoice was due, just to keep me fully updated. But still the balance was on the positive side because it was never hard to get through when I needed to. If I were telling a friend, I’d sum it up by saying it’s a trustworthy line of communication that’s mostly on point, with just a slight room for tightening up the timings for callbacks and reminders.