Getting through support was a bit of a marathon
Honestly, the thing that stood out during my entire experience with WFHI support was how many times I had to explain the same issue. Every time I called about problems with using the dialer or questions around the database integration, I seemed to start from square one with whoever picked up. That repetition quickly grew tiring because I hadn’t expected to re-explain things over and over. Waiting was also a sore point; I found myself holding on the line longer than I thought necessary on several occasions. Despite those frustrations, some parts were decent. For instance, the training materials did cover all the basics well, and the invoices were clear when I finally figured out payment details. New updates installed automatically without disruption, which I appreciated. The sign-up process was fairly straightforward too, even if the support delays pulled my patience down more than I liked. So while the software itself works fine and the billing steps were sensible, the support communication needed a far more efficient approach to avoid this tiring back-and-forth.