Getting through support took some time, but worth it
Hey, just wanted to share how my experience with WFHI support went recently. So, the main thing was, whenever I called in, sometimes I had to wait a bit longer than I expected which was a bit of a pain if you ask me. On the other hand, when I finally got through, the support staff had to ask me the same questions a couple of times because they hadn’t noted the prior details – so a bit of repetition there. But honestly, they were polite and tried to understand my issues clearly after that. It felt a bit like going in circles at first, but eventually I got the help I needed. The onboarding process took a while because the software had some quirks and the dialer didn’t always link as smoothly with the database. However, the automatic updates fixed some bugs I initially found, which helped reduce problems over time. I wouldn’t say it was a breeze, but patience paid off. I’m still using their call tools, and the training I went through did cover most basics well enough to keep me going. Overall, yeah, it took effort, but it wasn’t a total loss.