Getting through support calls felt reassuring overall
At first, I wasn’t sure how well the telephonic support would work for me because sometimes these kinds of services can feel robotic or unhelpful. But as I kept calling with questions during my first few weeks of using the software, I noticed the support team had good patience and tried their best to explain things. It wasn’t always lightning fast, and occasionally I had to repeat myself but in the end I felt reassured enough to continue using it confidently. The handholding definitely helped me understand the nuances and feel more prepared. I just wish there was a more straightforward way to track my support history so I wouldn’t have to explain my issue all over again each call, but overall the service left me feeling calmer than when I first started.