Getting the support was effortful but not disappointing
When I first signed up and started using the software, I had quite specific expectations about the kind of support and communication I would receive. Initially, I felt like the instructions provided were a bit general, which meant I had to follow up multiple times to clarify some points. The telephonic support was friendly but took some time to resolve certain issues, especially around the dialer and database integration. It was not as straightforward as I had hoped, though not completely off the mark either. The support staff did eventually guide me through the troublesome parts, and automatic updates rarely caused disruptions. I appreciated the invoicing and payment process which was smooth and transparent. Overall, it took some effort on my part to get everything working as I expected, but in the end, the support met my needs adequately. This was definitely more of a moderate experience rather than an effortless one, and I now feel prepared to handle minor issues on my own.