Getting the info took longer than I thought it would
Hey buddy, just wanted to share my thoughts on the sales and pre-purchase stuff for this software. When I first heard about it, I thought the whole process to get on board would be quicker and more straightforward. Turns out, I had to jump through a few hoops to get clear answers about features and whether some things matched my needs. The sign-up was okay, but it wasn’t the walk in the park I expected. I also spent quite a bit of time comparing the database functionality with what I was using before, which meant multiple sessions with the sales team and probing questions over calls. They answered well, but it felt like I was chasing info rather than getting it upfront. Not to knock it too much though because once I got through, the invoicing and payment setup went smooth and was clearly explained. Just would have liked the pre-purchase phase to be a little less of an effort overall.