Getting support was okay but took longer than I expected
I found that when I reached out for telephonic support, the time it took to get a helpful response was longer than I had anticipated. While the support team was polite and aimed to help, I often felt like I was waiting quite a bit to speak to someone who could clarify the nuances of the calling tools and database. It made me wonder if relying on phone support would be efficient the next time I have an issue. Of course, the automatic software updates meant some problems fixed themselves over time, which was useful. But when I wanted to understand specific functions, the delay was a bit frustrating. I’m not sure if this was a one-off or typical, so I would probably consider trying to resolve minor issues myself first or use the training materials more thoroughly before calling support again. The invoicing and payments processed fine, so that part was smooth, at least.