Getting support was more effort than I expected
I mostly work during odd hours, so when I reached out to WFHI's support for some technical glitches, it wasn't very convenient. Their telephonic support operates during traditional business hours, which meant I often had to wait longer than I preferred to speak with someone. I understand that operating hours have limitations, but it made resolving issues take quite a bit of time. On the plus side, the communication was clear and professional once I did connect, and the team seemed to understand my problems. That part was fine and helped me navigate some setup questions. Still, the mismatch between their available support times and my working hours was a real challenge. I could manage with email tickets, but for urgent help, the delay was frustrating. Overall, I'd say reaching out to support required more patience and planning than I was prepared for, which slightly impacted my workflow efficiency. So while their expertise wasn’t in question, accessibility during my working hours was definitely lacking and made the effort to get help more cumbersome than I initially thought.