3 out of 53 of 5Verified customerSupport and communication
Getting support was a bit of a mixed bag, effort-wise
I expected the support to be straightforward based on initial info, and in some ways it was. The phone support was polite and the team seemed knowledgeable about the software's database and calling tools. However, finding the exact solution for my dialing issues took longer than I anticipated. Sometimes terminology used in guidance differed from what I had learned during training, so I had to double-check. On the plus side, the invoicing and payment process was quite smooth as expected. So while support met some of my expectations, navigating the answers needed greater effort than I hoped. That made me think they could work on making their help more accessible without swirling around basics.