When things went wrong, I found it took quite a bit of effort to get help through telephonic support

When things went wrong, I found it took quite a bit of effort to get help through telephonic support

When things went wrong, I found it took quite a bit of effort to get help through telephonic support. Initially, the process of explaining the issues over the phone was okay, and the support seemed willing to assist. But it felt like I had to call multiple times and repeat myself to reach someone who could really troubleshoot. Inconsistent answers made me wonder if the team is fully aligned on processes. I guess the automatic updates might help avoid some problems, but when problems did come up, the communication was a bit exhausting. I’m still unsure if this experience was typical or just my run, but it definitely required patience on my part.