5 out of 55 of 5Verified purchaseSupport and communication
Getting support took effort, might reach out next time
I think I managed to get decent support, though honestly, it required some effort on my part. Calling the helpline and explaining the issues took longer than I’d hoped, and sometimes I wasn’t sure if I was following the right steps. But eventually, things got sorted with some patient digging. I wonder if next time I’ll need help again or if the software will be easier to use on its own by then. It felt like I needed to invest a bit of time and attention to get the right answers and directions from them, which was okay but definitely more than I usually expect. Still, the assistance was helpful once I managed to get through, so maybe it’s worth the initial effort when you really need it.