Getting support required more patience than expected

Getting support required more patience than expected

I went into this expecting telephonic support and communication to be proactive and quick, but it actually took more effort than I anticipated. When I had questions about the dialer and database features, responses weren’t immediate and I had to follow up a couple of times to get clear answers. The training material wasn’t quite enough to fill in the gaps, which meant relying on support calls that occasionally left me waiting longer than I thought reasonable. On the plus side, when I finally got through, the help provided was adequate, and the team was polite. Still, the delay in communication was more than a minor inconvenience, requiring added effort that I had hoped wouldn’t be necessary in this kind of setup.