Getting support felt more taxing than expected
I have used the software and attempted to get telephonic support multiple times now. Each time, the process to reach a helpful person felt like a bit of a chore, even if the reps were generally polite. The delays before someone could actually guide me with my issue were discouraging. While the automatic updates do seem to install without much interference, they didn’t always resolve the problems I faced during calls or with the dialer. What I appreciated is that the database feature worked reasonably well, which helped reduce the number of support questions. However, I’m reluctant to contact support again because of the effort involved, though I might have to if issues persist. On the whole, the sign-up and payment were straightforward enough, but the communication once problems cropped up wasn’t as seamless as I would have hoped. I’m not unhappy, just a bit wary of repeating the support experience unless absolutely necessary.