Getting started with support took longer than expected
I tried reaching out to telephonic support to get started quickly, but honestly, it felt slower than I had hoped. The waiting time on calls was longer than I anticipated, and it took a while before I received clear answers to my initial questions. While the support team was polite and tried to be helpful, the pace of getting things resolved was a bit frustrating. Once I managed to get through the onboarding materials myself, I found that some of the steps were self-explanatory, but a bit more proactive help would have been better to speed up the process. The communication via phone wasn’t as prompt as I would have liked, so it seemed a bit drawn out. I think if the telephonic assistance was faster or more responsive, it could make the initial experience smoother. Still, I appreciate that the team was courteous and tried their best, but the whole support and communication phase made the start feel less efficient than I wanted it to be. Hopefully they improve this soon because the software itself felt promising.