Getting started was slower than I thought
When I first signed up for the WFHI software and training, the whole process of getting started seemed slower than I expected. I signed up online, but the invoicing and payment took longer to clear than I anticipated, meaning I couldn't access the tools right away. After finally gaining access, I went through onboarding training, but it also took time to understand how to use all the features, especially the dialer and database parts. The software itself runs fine now, but the initial wait made the whole experience a bit frustrating. Telephonic support was okay, but I had to wait on calls, and sometimes getting a clear answer took multiple attempts. So, to sum up, if you ask me how getting going was, I’d say it felt like quite a slow process which could have been smoother from sign-up to daily use.