Getting started was slower than I hoped
The whole support experience was mostly good, with one clear caveat: it took some time just to get fully going. Initially, getting access to the dialer and understanding how to work with the database seemed straightforward. But the moment when I really got the hang of the calling tools and how automatic updates affected the workflow was quite a wait. It wasn’t that there was active difficulty, but rather that the onboarding steps took longer than I expected before everything felt natural. Support calls helped but didn’t always speed things up immediately. That said, the invoicing and payment process was smooth and well-timed, so once set up, the technical side ran well. I would say the verdict is that the overall support and communication were positive, but getting started required more patience than ideal, something to keep in mind for new users.