Getting started was slower than expected, missing some basics
I’m honestly a bit tired saying this, but the time taken to get going with your training felt longer than I hoped. I got stuck waiting during some steps, particularly while setting up the dialer and figuring out how the database would fit my needs. The materials didn’t quite cover the basics clearly, and I had to call support more than once to fill the gaps myself. On the positive side, the software itself works fine once you get through the training, and the automatic updates keep things running smoothly. The sign-up and payment procedures were okay, but not outstanding. I think what really was missing was a more streamlined onboarding, something that gets a user productive without so many pauses or back-and-forth calls. I want to like it because the software has potential, but the slow ramp-up made it a mixed experience for me.